- Frequently Asked Questions
- FAQs : Why WhiskyInvestDirect?
- FAQs : Safety
- FAQs : Storage
- FAQs : Operational
- FAQs : About Us
- FAQs : Governance
- FAQs : Robots
- How to do it
- Fund my account
- View our tariff
- Buy whisky
- Pre-order whisky
- Validate my account
- Submit a document
- Sell my whisky
- Withdraw funds
- Use the order panel
- Monitor my orders
- Cancelling my order
- Modify account settings
- Modify my limit price
- See my trading history
- Prove my money is safe
- Cask lists and client bank statement
- Understand my statement
- In case of death
- Close my account
- Contact WhiskyInvestDirect
- Make a complaint
- Whitelist our emails
- Become a referrer
Using your account
Funds & moving money
What is the price of whisky?
Check WhiskyInvestDirect’s live order board for the best whisky prices.
How does it work? Tell me more about your service.
Before WhiskyInvestDirect, it was difficult for private investors to access the professional Scotch whisky market, other than buying shares of quoted whisky companies. Nor was there an industry broking platform. WhiskyInvestDirect lets you buy as much whisky as you want (from as little as 1 LPA), at prices very close to those offered in the wholesale markets, store it economically, and sell it to the highest bidder - usually a commercial blender. The whisky you buy and own will already be in barrels in the distiller's warehouse.
You will trade on our live, peer-to-peer market, quoting your own prices like a broker on a professional market would. Our order board is open for trading 24/7 (excluding occasional scheduled downtime for website maintenance).
How do I open an account with WhiskyInvestDirect?
Opening an account is free and takes just a few minutes. All you’ll need to get started is an email address and then choose a username and password.
Validating your account should be done within two weeks of funding it. You’ll need to provide your personal details and upload scans or digital photos of your photo ID and bank statement.
Fund your WhiskyInvestDirect account by bank transfer. The bank account you first send funds from should be used for all future deposits. We will return your cash withdrawals back to it. You will need to upload a digital copy of your bank statement as part of your validation.
Can I pay by debit/credit card? How do I deposit funds?
It is not currently possible to fund your WhiskyInvestDirect account by debit or credit card.
Merchants can be charged fees of around 2% to accept card payments. Retailers selling goods on high margins can afford this. But this isn’t cost effective for WhiskyInvestDirect which charges lower commission (1.75%).
To fund your WhiskyInvestDirect account, please make a bank transfer from your bank account to WhiskyInvestDirect. Please include your username on your payment so we know to credit the funds to your WhiskyInvestDirect account. Please see WhiskyInvestDirect’s bank details.
Can I get a copy of an old statement?
Yes. You can download monthly statements by logging in and going to your HISTORY > STATEMENT page. You can see statement details for the last 30 days and download statements from previous months.
Can I get a copy of a contract note?
Yes. You can download contract notes by logging in and going to HISTORY > ORDERS. Highlight the order in question from the list and it will bring up the details in the order panel to the right of the screen with an option to download the contract note as a PDF file.
I have gone through your password reset process but haven’t heard back from you. What’s happening?
Some password reset requests are reviewed manually prior to approval. Please allow 1 working day for this review process.
How do I cancel an order?
See a list of your orders by logging in to your account and going to HISTORY > ORDERS. Click on an order and the corresponding details will appear in the order panel on the right. If an open order can still be cancelled, you will be offered a red KILL button.
Orders on WhiskyInvestDirect’s order board can be matched in multiple deals, a bit at a time. If your order is already partially matched, you will only be able to kill the untraded part of it. After killing an order, you will receive an email contract for any part of the order which traded.
Has my order been successful?
You can monitor the progress of your order on the HISTORY > ORDERS page. The ‘Matched’ column shows you what percentage of your order has traded.
Upon completion of an order which successfully traded, you will be sent a contract note in PDF format to your registered email address.
I have sent money to WhiskyInvestDirect but cannot see it on my account?
How long a deposit takes to reach us depends on where in the world the sending bank is and what type of bank transfer is used. Ask your bank to confirm which transfer type was used, and that the transfer has been sent.
Please also check that the transfer was sent with the correct bank details for your bank’s country and the currency of the deposit.
If your deposit has arrived, but has not yet been assigned to your WhiskyInvestDirect account, it’s usually because we’re missing some required information. For example, if we receive a deposit from you which does not include a WhiskyInvestDirect username as the payment reference or memo, we may have sent an email to you at your registered email address, asking for more information. Usually, we ask you to log in and answer a few questions about your deposit.
I no longer use the bank account I have registered with WhiskyInvestDirect. How can I change my bank details?
Maintaining a single linked bank account, used for both deposits and withdrawals, is one of our strongest security features. We recommend not changing your linked bank account if at all possible.
If the change is necessary (e.g. if the original bank account has been closed), you will need to follow our procedure for changing your registered bank. To find out more, please send us an email to with the subject line ‘Changing bank details’. Please state the reason for the change and your WhiskyInvestDirect username.
I can see I have a negative cash valuation on my account. What does it relate to?
This is usually because of unpaid charges, often the monthly storage charges for whisky held in your account (£3/month minimum, or equivalent). Check your recent statements (HISTORY > ORDERS) to see the storage charges applied.
For general questions about WhiskyInvestDirect, or any problems.
Suggestions and other feedback
Secure document transfer
To securely submit document images from your computer please log in and access our secure document submission page by pressing ACCOUNT and DOCUMENTS. [More detail]
Telephone: +44 (0)20 8600 0135
Please note an answering service may take your call outside of office hours [9am to 5:30pm (UK), Mon to Fri].
Use this page to determine convenient office hours compared with major international time zones.
The WhiskyInvestDirect head office is located at:
3 Shortlands (7th Floor),
We welcome visitors, but please contact us beforehand to arrange an appointment.
We take all customer problems very seriously. Please read our complaints procedure first, then contact us on one or other of the following addresses:-
- Informal Complaints:
- Formal Complaints: