- Frequently Asked Questions
- FAQs : Why WhiskyInvestDirect?
- FAQs : Safety
- FAQs : Storage
- FAQs : Operational
- FAQs : About Us
- FAQs : Governance
- FAQs : Robots
- How to do it
- Fund my account
- View our bank details
- View our tariff
- Buy whisky
- Validate my account
- Submit a document
- Sell my whisky
- Withdraw funds
- Use the order panel
- Monitor my orders
- Cancelling my order
- Modify account settings
- Modify my limit price
- See my trading history
- Prove my money is safe
- Cask lists and client bank statement
- Understand my statement
- In case of death
- Close my account
- Contact WhiskyInvestDirect
- Make a complaint
- Whitelist our emails
- Become a referrer
In case of death
There are several things you can do before you die to ensure efficient estate administration.
You should make sure your WhiskyInvestDirect account is named and addressed in a way will which exactly match with your Death Certificate. For a personal account your account should be named with your full name. You are strongly advised that this should also match the account name of your linked bank account. A mismatch between your Death Certificate and/or your WhiskyInvestDirect account and/or your linked bank account on WhiskyInvestDirect can cause difficulties and expense for your estate's administrators.
You should make sure that whoever will administer your estate after your death will find a printed copy of your WhiskyInvestDirect account statement, or other evidence of your whisky holdings, among your investment records. This should include details of how they should contact us.
You can upload an Expression of Wish document to your WhiskyInvestDirect account to identify the person who should be contacted by us in the event of a report of your death. Learn how to submit documents securely.
Administration following your death
Step 1 - Notification of death
Your estate's administrators should inform us of your death as soon as reasonably practicable.
Upon being notified of your death we will verify the report by attempting to contact you at the email address you have filed on your WhiskyInvestDirect account. We will also attempt to contact people who are listed under your Expression of Wish.
Unless we have good reason to doubt the report of your death we shall within 7 days start to process the notification of your death in good faith.
Step 2 - Correct legal process
Depending upon the location of your death and on your nationality and citizenship we will contact our own lawyers. They are members of an international organization which connects lawyers processing deceased estate administration across international borders. If we do not already have a relationship with lawyers in the relevant country we will be put in touch with one through this organization.
Your administrators will be requested to send to us the relevant documents required in the jurisdiction appropriate to your estate. Usually your administrators will be named in your will, as well as on official documents produced after your death, and those documents will bear the seal of the official issuing body - usually a court. These documents, and the Death Certificate, are what are sent to us.
We will copy these for our file and forward the originals to our lawyers, together with our instructions to perform the necessary investigation, and to provide us with authority to accept instructions from certain individuals - usually your estate's administrators - with regard to processing your WhiskyInvestDirect account. Our lawyers will check the validity and completeness of these documents in the appropriate jurisdiction.
Once we have received instructions from those lawyers confirming who we can deal with as administrators of your estate we will rename the account as "Estate of decd.".
Step 3 - Form of instruction
Your administrators should write to us as follows :-
Your administrators' names,
and contact details
WhiskyInvestDirect Username: ....................
Regarding the Estate of ......................... please accept this instruction to sell all whisky held in the above account, and wire the Sterling denominated proceeds to:
Bank name Branch/routing code Bank account name Bank account number SWIFT BIC IBAN
I authorize the deduction of legal and other expenses to the extent that they do not exceed 1% of the value of the account, or £300, (whichever is the larger) without my prior approval.
Please check our contact details for our postal address.
IMPORTANT: Having established the correct local processing of the death within the relevant jurisdiction WhiskyInvestDirect is authorised to accept the instructions of the administrator. It is now essential that the signature on the above document is independently verified to be the stated administrator. Usually the administrator should take this letter and a passport to a public notary, or local lawyer, who will endorse and/or stamp the letter bearing the signature and provide a contact detail at which they themselves can be contacted to verify the endorsement.
IMPORTANT: The administrator must send the instruction to us by recorded delivery to establish the date that the documents are received by WhiskyInvestDirect.
Step 4 - The sale of the whisky
Upon receipt and verification of these instructions WhiskyInvestDirect will arrange the sale of the whisky in the following manner. The sale price will be set according to the then-current live market prices.
A contract will be sent to the email address recorded on the WhiskyInvestDirect account.
Step 5 - Sending the proceeds
After not less than 7 days and not more than 21 days from the sale WhiskyInvestDirect will initiate a bank wire sending the account balance to the nominated bank account.
In finalising your account, WhiskyInvestDirect will apply two sets of fees:
- Ordinary WhiskyInvestDirect costs:
- Commission. WhiskyInvestDirect applies a commission on the sale according to its usual tariff.
- Storage fees. WhiskyInvestDirect deducts any unpaid storage fees according to its usual tariff.
- Bank wire fee. WhiskyInvestDirect deducts a banking fee for wiring money - according to its usual tariff.
- Fees specific to administration of the deceased account:
- Legal fees will be deducted from the account balance remitted and will vary from case to case.
- WhiskyInvestDirect may deduct an amount in respect of its own administration - according to its published tariff.
- WhiskyInvestDirect may deduct third party costs and expenses.
The fees specific to the administration of a deceased account will not exceed the higher of £300 or 1% of the value of the account without explanation from us and prior approval of the administrator.